Order, payment & return policy

ORDER & PAYMENT

Order Confirmation

• Orders are processed only after full payment is received.
• To confirm your order, please send proof of payment via:

• Once payment is verified, you will receive an official confirmation and estimated delivery timeline.

Pre-Order Production Timeline

• As we operate on a pre-order model, please allow 2-4 weeks for production. Some complex designs may take longer.
• You will be notified when your order is ready to be shipped or collected.

Urgent Orders

• For urgent or time-sensitive orders, kindly email us before making payment to confirm feasibility.
• A rush order fee may apply.

REFUNDS & EXCHANGES

Custom Orders

Non-Custom Orders

• Non-custom (standard size) items may be exchanged or returned for store credit (no cash refunds) within 14 days of dispatch.
• Items must be:
  • Unworn and unwashed
  • In perfect condition with original tags and packaging intact
• We reserve the right to refuse items that do not meet these conditions.

Return Process

• To begin a return or exchange, please email:

• Clients are responsible for the shipping and safe delivery of returned items.
• We recommend using a trackable and insured courier service.

Faulty or Incorrect Orders

• If you receive a damaged or incorrect item, kindly contact us within 48 hours of delivery.
• We will arrange for an exchange or remake at no additional cost.

ADDITIONAL INFORMATION

• Store credit is valid for 6 months from date of issue and is non-transferable.
• Shipping fees are non-refundable, except where we are at fault.
• Abiola Olusola reserves the right to revise or update this policy at any time.